Ask Poli

For example: Ask a full question like "Is an escrow account required in connection with a loan modification?"

Featured Content

Top Trending Content

Impact of COVID-19
Visit the Impact of COVID-19 section
Impact of COVID-19

Your Recent Articles

View More

Using Ask Poli®


Ask a full question

Use natural language to improve your results.


Each question makes Ask Poli smarter

Your questions ensure Ask Poli keeps getting smarter.

Every day we read your feedback

Let us know if the article was helpful by clicking 'Yes' or 'No' at the bottom of the article, or click here to provide more detailed feedback, or at the bottom right corner of the page.


Mobile accessible

No matter where you are, Ask Poli is available.  Sign in using your mobile device 24/7.

Ask Poli is an Artificial Intelligence powered search tool. While every effort has been made to ensure the reliability of the content in Ask Poli, Fannie Mae's Servicing Guide and its updates, including Guide Announcements and Release Notes, are the official statements of Fannie Mae's policies and procedures, and should be complied with in the event of discrepancies between information provided by this service and the Guides.
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.

Email Us
If you still have Technical Support questions, feel free to email